CRM Help Desk Software Feature Gmail Outage Raises Doubts About Cloud Computing

Were YOU affected? I was wondering what was going on when I kept hitting the F5 to refresh my email, and it kept saying “Unable to connect to server”. I said, WTF? How can Goliath go down? My Exchange server is one thing, but my trusted Gmail? How about all the SMB companies who converted to Gmail for their corporate email? Of course, everyone is now raising their doubts over Cloud Computing. If this was a paid service, obviously they would refund or rebate you for time lost. But it’s hard to compensate FREE, right? From Yahoo News (of course): Google’s Gmail... Read more »

CRM Systems

xTuple ERP 3.0 Wins Best Business Application at LinuxWorld Conference & Expo 2008 crm-download.jpg

Multi-Functional Open Source Product Lauded in LinuxWorld Product Excellence Awards For Its Strong Features, Active and Collaborative Global User Community NORFOLK, VA — xTuple, the leader in open source enterprise resource planning software, today announced its xTuple ERP 3.0 application has been named “Best Business Application” for 2008 in the prestigious LinuxWorld Product Excellence Awards competition at LinuxWorld® Conference & Expo 2008 in San Francisco. The LinuxWorld Product Excellence awards, judged by a group of respected industry experts and given out by IDG World Expo,... Read more »

Customer Service

Coveo G2B for CRM Enables a Complete View of Customer Information Deployable In Hours callcenter_astin-le-clercq.jpg

Information access solution enables access to a unified view of customer data from CRM systems, tech support emails, support databases and more BOSTON–Coveo Solutions Inc., a global provider of search-powered information access solutions, announced today the limited availability of Coveo G2B™ for CRM. Coveo G2B for CRM is the only information access solution to provide designated users with a single view of all relevant customer data instantly from a wide variety of CRM applications and other data sources including salesforce.com, Siebel, corporate intranet, tech support emails, customer... Read more »

ITIL

FrontRange Solutions Launches Next-Generation IT Service Management Solution 713395_on_the_planet_2sanja-gjenero.jpg

ITSM Version 6.1 Helps Organizations Accelerate ITIL Adoption And Meet Governance and Compliance Challenges; Supports Microsoft .NET 3.0 and WPF PLEASANTON, Calif.–FrontRange Solutions today announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1, a next-generation software application that gives mid-sized and enterprise IT and customer service organizations an innovative solution that improves the customer experience and provides more robust business process support and self-service for IT operations. “We are pleased to continue our investments in the FrontRange... Read more »

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Technology

iDashboards presents Olympic Results Tracking

If you work in a Call Center or Service Desk, you know the importance of customer scorecards, detailed support metrics, and overall customer service efficiency.... Read more »

August 12, 2008 | Leave a Comment


Sales and Marketing

Survey Shows CEOs Are Making Collaboration a Top Priority

This article and research report is really a shameless plug for BusinessWeek and SAP, but I though it was worth pointing out. Ever since EDP was renamed to DP,... Read more »

July 23, 2008 | 1 Comment


SaaS - On-Demand

Workday: The Next Software Power?

To compare Workday to Salesforce.com can be an insult or compliment, depending on who’s side you are on. That is like asking Marc Benioff, Salesforce.com’s... Read more »

August 19, 2008 | Leave a Comment


Press Releases

Web Help Desk Launches Version 9 Cross-Platform Help Desk Software

Cross-Platform Web Help Desk Software Version 9 Combines a More Refined User Experience with Multi-Tiered Approval Workflow and a Revolutionary Approach to Asset... Read more »

August 25, 2008 | Leave a Comment


CRM Planning & Implemenation

Gmail Outage Raises Doubts About Cloud Computing

Were YOU affected? I was wondering what was going on when I kept hitting the F5 to refresh my email, and it kept saying “Unable to connect to server”. I... Read more »

August 14, 2008 | Leave a Comment


ISO20000

Hacker Swipes E-Mail Passwords From Convio Database

YET ANOTHER reason to enforce strong passwords in the corporate world. It amazes me how many companies let employees use weak passwords, or passwords with no expiry. Below... Read more »

November 29, 2007 | Leave a Comment


CRM Help Desk Software